How do I perform an exchange if I am not happy with my Pela case?
Mistakes can happen and we’ll definitely help get you sorted and a case you love on your phone!
If you are not satisfied with your Pela Case, or your case has any defects, please email us at firstname.lastname@example.org within 90 days of purchase and we will happily work with you to resolve the issue. Read more about our happiness guarantee above.
Customer is responsible for costs of postage as our free shipping does not cover exchanges or returns.
All exchanges are subject to a $12USD or $14CAD shipping fee unless you are a Pela Collective Member.
Pela Collective: https://pelacase.com/pages/pela-collective