Will I have to pay customs fees? (UK)

Updated 1 month ago by Shaylee Austin

While we do everything we can to ensure you are not charged customs fees, ALL International orders may be subject to duties and import fees especially on higher value items. All orders ship from Canada, the USA and Germany - we cannot decide which warehouse this ships from as we only stock certain cases at certain locations.

These fees are the sole responsibility of the customer if they occur.

If you decide to not pay the import charges, email us at hello@pelacase.com to inform us that you have refused the package.

We sincerely apologize for these charges, however, they are currently beyond our control and we are actively searching for solutions to this issue. We want your experience with Pela to be a positive one!!


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