What happens if my product never arrives?

Updated 1 year ago by Wesley Schnitzler

If your case is well outside the estimated delivery window (21 - 25 business days from the time you were notified of shipment) this package is considered lost/stolen and we will reissue a second package asap. We may ask for a different shipping address if we do not feel like a second attempt will reach you.

Please double check your addresses when ordering to avoid any errors that will cause lost or stolen packages or a return to sender situation. Email us at hello@pelacase.com for help!

We will on the case, to get your case - we promise :)

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