Can I cancel or change my order once it is placed?

Cases purchased at retail locations

When is the best time to contact Pela customer service?

What happens if my phone breaks while in a Pela Case?

How do I get a replacement if my Pela case breaks?

How do return my case and get a refund if I am not happy with my Pela case?

How do I perform an exchange if I am not happy with my Pela case?

What is your 100% Happiness Guarantee?

My case is warped/loose/ill-fitting - what should I do?

I ordered the wrong case/received the wrong case, can I get an exchange?